Terms of Service / Terms and Conditions / Terms and Agreements

In order for Queen City Can Care to provide its services, the customer is to abide by the following conditions or the service may be suspended:

• Customers will enroll in one of our 4 service options – monthly, quarterly, twice a year, or one-time. A minimum of two (2) services are contracted for and will be billed for if the customer opts to cancel service early.
• Trash bins must be readily available for service. Bins are to be located at the curb (unless special arrangements have been made – Queen City Can Care needs to be notified of these arrangements in advance). Bins will be moved to the top of the driveway after they have been cleaned.
• Queen City Can Care also requires a water source to be available.
• If the customer is not available for a scheduled cleaning, it is his/her responsibility to contact Queen City Can Care and notify them of the absence by 9:00 PM the night before service.
• All trash in bins MUST be bagged and tied.
• All trash bin(s) must be free of un-bagged animal waste and fecal material.
• All trash bin(s) must be free of chemicals, paint, glue or other adhesive, or hazardous waste of any kind.
• All trash bin(s) must be free of building materials, e.g., plaster, stucco, or concrete.
• Other waste products, such as leaves, branches, etc., must be bagged and tied.
• Queen City Can Care is a can/bin sanitation company, not a bin detailing service. Paint, oil, grease, etc. – Queen City Can Care is NOT responsible for the condition of these bins after cleaning.
• If Queen City Can Care arrives to perform service(s) and the above conditions are not met, the service will not be completed. The customer IS still responsible for payment. Should the truck and crew arrive at a location without being notified that the bins are not ready, there will be a service fee for the stop. This service fee covers the cost of fuel, labor, and truck maintenance.
• A reschedule of services will no longer be permitted. The customer may request another cleaning but this will be billed as a ‘special cleaning’ visit.
• All of our neighborhoods are scheduled for service either monthly or quarterly. We are in each neighborhood no more frequently than once per month for logistical and scheduling purposes. We do not visit any neighborhood on a weekly or bi-weekly basis.
  

Queen City Can Care may amend this agreement at any time by (a) posting a revised Customer Agreement at http://www.queencitycancare.com and/or (b) mailing or sending information regarding the amendment to the email address you provided to Queen City Can Care. We will welcome all inquiries, questions, and comments regarding any changes made to the agreement from our clients. Our goal is to always serve our customers to the best of our ability, and any changes to the agreement will be solely made for the betterment of the service program.

The customer agrees to pay all charges for the utilization of the service(s) for the selected package. All charges will be exclusive of value-added sales. Queen City Can Care reserves the right to change prices or institute new charges for access to or use of the service. Any changes in pricing will be communicated to the customer by mail OR email. It is the customer’s option to continue the service or to discontinue the service at that time. Continued use of the services or non-termination of the Customer’s Queen City Can Care account after any such changes are communicated to the customer by mail OR email correspondence constitutes your acceptance of the charges as modified by the posted changes.

1. Payments are automatic.
2. Payment to Queen City Can Care is automatically charged to the customer’s debit card, credit card, checking account, or PayPal account. Should the payment not be received as scheduled, the customer agrees to pay all amounts due upon demand by Queen City Can Care.
3. A $15 late fee will apply if payment is later than 30 days past-due.
4. Our sole source of income is through our service fees, and we cannot operate without them. Also, a credit hold will be placed on your account until your billing is current. As a veteran-owned local small business, we cannot afford to continue to provide service if past due service bills are not paid.
5. After 60 days of past due non-payment, an account will be deemed delinquent.
6. Delinquent accounts will be suspended and no further cleanings routed until the account has been brought back into good standing. Once an account has been classified as delinquent, a credit/debit card MUST be put on file to continue service.
7. A service fee will be imposed if the bins are not ready for service and we are not notified.
8. An email and a text reminder are sent before each service. A response to either one of these reminders is necessary when the bins are not ready for service. We must be notified if the bins are not ready for service as our costs of operations are paid only through service fees, and we cannot operate without them.
9. Referrals
10. Should a regular customer offer us a referral to a new customer who registers for a subscription service (one-time services do not apply), Queen City Can Care will provide one (1) free cleaning service to the regular customer as a gesture of appreciation.
    

The credit or debit card used to establish the customer’s account will be automatically processed, in accordance with the customer’s payment choice, the month prior to the customer’s last paid service. Queen City Can Care will notify the customer of any rate changes. The customer must notify Queen City Can Care before any changes to the customer’s credit or debit card or if the customer decides not to continue with the service.

1. Payments are automatic.
2. Payment to Queen City Can Care is automatically charged to the customer’s debit card, credit card, checking account, or PayPal account. Should the payment not be received as scheduled, the customer agrees to pay all amounts due upon demand by Queen City Can Care.
3. A $15 late fee will apply if payment is later than 30 days past-due.
4. Our sole source of income is through our service fees, and we cannot operate without them. Also, a credit hold will be placed on your account until your billing is current. As a veteran-owned local small business, we cannot afford to continue to provide service if past due service bills are not paid.
5. After 60 days of past due non-payment, an account will be deemed delinquent.
6. Delinquent accounts will be suspended and no further cleanings routed until the account has been brought back into good standing. Once an account has been classified as delinquent, a credit/debit card MUST be put on file to continue service.
7. A service fee will be imposed if the bins are not ready for service and we are not notified.
8. An email and a text reminder are sent before each service. A response to either one of these reminders is necessary when the bins are not ready for service. We must be notified if the bins are not ready for service as our costs of operations are paid only through service fees, and we cannot operate without them.
9. Referrals
10. Should a regular customer offer us a referral to a new customer who registers for a subscription service (one-time services do not apply), Queen City Can Care will provide one (1) free cleaning service to the regular customer as a gesture of appreciation.